Answer a phone call - 電話に出る -
|Receptionist||Good morning, thank you for calling Marketing Pros. How may I help you?|
|Jack||I would like to make an appointment with your Marketing Specialist. I am opening a new business.|
|Receptionist||Yes, of course. We have several: Eric Ramos, Carl Ducker, and Candice Brown. Do you have a preference?|
|Jack||Hmm, I have heard good things about Carl Ducker. When is he available?|
|Receptionist||Let me see, he has an appointment available tomorrow at 3 o’clock. How does that sound?|
|Jack||That’s perfect. Thank you.|
|Receptionist||What’s your name and telephone number so I can put you on the schedule and let him know you’ll be coming tomorrow?|
|Jack||My name is Jack Stokes. My number is 215-555-7752. Thank you. See you then.|
Think about it
- What does the caller want with Marketing Pros?
- Who is the caller?
- How often do you receive a call every day?
Key Phrase: put on the schedule~
This is used when you want to put someone on a list or line up
Teacher: Good Morning, thank you for calling. How may I help you?
Student: Hello, I’d like to make an appointment with your Marketing Specialist.
Teacher: OK, I’ll put you on the schedule. May I know your name and telephone number?
Student: My name is Michael Sunders. My number is 326-639-8863.
Teacher: Would you be available at 3 o’clock tomorrow?
Student: Yes, thank you. See you then.
Let's practice more:
1. Marketing Director / Tomas Cook / 659-962-1197
2. Advertising Supervisor / Linda Warren / 437-740-9974
3. Operations Manager / student’s name / telephone number
|Important words and phrases|
|Nouns||specialist / preference|